Frequently Asked Questions (FAQs)
Absolutely, we are staunch advocates for cruelty-free beauty. None of our products or ingredients are tested on animals. We believe in ethical practices that respect all living beings.
2. **What does "clean beauty" mean to Beyond Beauty Naturals?**
For us, clean beauty means transparency, integrity, and effectiveness. We source the finest natural ingredients and avoid harmful substances. Our products are free from parabens, sulfates, and other questionable components, ensuring your beauty routine is as pure as it is powerful.
3. **How do I know which Beyond Beauty Naturals product is right for me?**
We understand that every individual's skin is unique. Feel free to reach out to our knowledgeable customer support team for personalized recommendations. They can guide you based on your skin type, concerns, and preferences.
4. **Is packaging important to Beyond Beauty Naturals?**
Absolutely. We are committed to sustainability. Our packaging is eco-friendly, minimizing our environmental footprint. We believe in beauty that not only enhances your well-being but also cares for the Earth.
5. **What is Beyond Beauty Naturals' return policy?**
We offer a hassle-free return policy. If you're not completely satisfied with your purchase, please contact our customer support within 30 days of receiving your order for assistance with returns or exchanges. Please check our return policy [here]. ❤️
6. **Does Beyond Beauty Naturals ship internationally?**
Yes, we ship our products internationally. For specific shipping details and rates, please visit our website or contact our customer support team for assistance.
7. **How fast are packages shipped?**
Orders are typically processed within 1-2 business days of receipt, during our normal business hours Monday - Friday. Expedited orders are processed within 1 business day of receipt and prioritized for shipment. Expedited shipping services estimate the time in transit from the date the carrier scans the order, not the date the order was placed.
Beyond Beauty Naturals does not offer same-day shipping at this time. Once your order has shipped you will be notified with tracking details via the email address used at check out! Orders are generally fulfilled within 1-2 business days after purchase. You may experience a delay in processing time due to an increase in requests, we apologize for any inconvenience this has caused. In addition, it is important to note, some items may ship separately due to availability. You will be provided with tracking details for all items in your order.
8. **How do I track my order?**
Once you've placed an online order, you'll receive a confirmation email where you can monitor your order status. When your order has been fulfilled, you will receive a separate email with tracking details. Please note that it can take up to 24 hours for your tracking details to update. Once the carrier scans your package, the estimated delivery date will adjust accordingly.
9. **What forms of payment do you accept?**
We accept PayPal and any major debit/credit cards (Visa, MasterCard, American Express, and Discover). We also offer Afterpay and Klarna.